Patient testimonials for CrownWood Dental Practice

Independent Feedback from PatientConnections.

As part of the Care Quality Commission's requirement for dental practices to "seek and act on feedback from relevant persons and other persons on the services provided in the carrying on of the regulated activity", CrownWood Dental Practice employs an independent feedback service allowing our patients to quickly and conveniently leave their views on the treatment they received.

Our feedback is displayed (in real-time) in the window opposite.

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Dr Chi-Yuen Wong's Testimonials

I am writing to thank you for your help and advice in recommending treatment consisting of veneers and crowns. My whole outlook has changed with my fantastic new smile where for the first time I feel confident in smiling in photographs.

The bonus for me has been friends' comments about how much younger I now look. Once again, I can't thank you enough.

Mrs P Notarbartolo
I have paid several visits this year and last for various things to be done to my teeth and I have been very happy with my treatment on the NHS and the way Mr Wong and his staff have looked after me, I am going again today for an impression.

I would recommend any would be patient to the practice.

Mr R Mead
I am writing to let you know how pleased I am with the Crowns you have made for my two front teeth, I am very happy with these, as I have been with the previous crowns and dentures you have made for me. My mouth feels very comfortable and I am glad that you took so much care to ensure that the colour match of the crowns make them look like my own natural teeth.

I would like to commend you for the care and consideration you give to your patients and the personal interest, taking the time to carefully listen and discuss our problems and explaining the best option for them and the procedure you will take.

Also, very important to my husband and myself, we commend you on the high standard of hygiene you, with your dental-nurse, maintain during your patients' treatment and your insistence on cleanliness throughout your dental surgery.

Mrs I Comer
As you know, last Friday, you replaced two of my old mercury fillings with lovely new white ones. I thought I'd write to say 'Thank you!' to you and your dental nurse for making this procedure less traumatic for me!

As you are aware anything at the dentist which is not a routine check-up, makes me very tense and nervous. Throughout last weeks treatment it was reassuring for me, that both you and your dental nurse were checking that I was OK and informing me of what stage you were at in the filling procedure.

All the staff at CrownWood Dental Surgery are so friendly and helpful in making trips to the dentist much more bearable!

Mrs J Carter
I am writing to thank you and say how pleased I am with the dental crown you recently fitted for me. Having not needed any treatment for some years, I was nervous and apprehensive.

However you took time to explain what needed to be done and checked with me throughout the treatment that I was all right, which really helped to put me at ease.

Mrs L Morrell
With regards to my visits to Chi's Dental Surgery. I would like to say that I've always been satisfied with my treatment. The advice that Chi gives is honest and sound and will give an idea on the treatment required, and the alternative and cost implications.

Chi is always very caring and considerate when carrying out treatment and will always inform you of what he's doing. My daughter always was terrified of dentists until she visited Chi, who put her at ease straight away, and is now quite happy to visit.

Chi always greets you with a smile and is a very genuine man.

Mrs J Reader
I would like to express my thanks for the excellent extensive treatment that I have received since becoming your patient 4 years ago. I have always found the facilities to be of the highest standard and all members of staff to be efficient and friendly.

Over the years you and your welcoming staff have helped to reassure me and eliminate my past fears of the dentist.

I look forward to remaining a patient of your practice and I am grateful to your patient Mrs Wood who recommended you in the first instance. Thank you for everything.

Mrs J Lewis
On moving to Bracknell in 1998, the CrownWood Practice was recommended to me by my sister and I have entrusted my dental care to them ever since.

From routine check-ups, through minor remedial & dental hygiene work, to the fitting of crowns, Dr Chi Wong and the rest of the team have shown a high standard of professionalism and have performed any work required with efficiency, yet with understanding of the patient's needs and concerns.

I have no hesitation in recommending Dr. Wong & his team to anyone wanting a first-class service. I am so happy with them, that despite recently moving to Dorset, I will continue to entrust the care of my teeth to them.

Mr M Rowley
Every time I come for any of my appointments, at your surgery, I am very pleased to say how everyone is so very friendly and provide an exceptionally high standard of professional service.

My visit on Friday 16th to your surgery was a joy. The whole atmosphere at reception was cheerful and positive. I enjoyed the opportunity to converse with Edina, Tanya and yourself and exchanging views on "working for a living" and the teachings of Steven Covey.

Again, I congratulate you for making this surgery an efficient, friendly place with exceptionally high quality of service. Wonderful!

Mr S Rao
I would like to express to you how pleased I am with the implant that you fitted for me in June 2008. It has remained firm with no problems at all, and visually is a great improvement on the previous capped tooth that was in place.

Also despite the poor jawbone structure that was encountered I was pleased that you were able to fix the implant using my own bone material and did not have to use any artificial or re-constituted bone mass products. I was also very impressed with the skill that was shown in doing this and I can honestly say that the procedure was not painful and that i did not even need to take painkillers afterwards.

I would in the future return for any further implants with complete confidence, as I feel it is likely more capped teeth will fail with my advancing years, and can fully recommend the process to anyone looking for a totally satisfactory replacement to their own teeth and therefore avoiding denture.

Mr N Mortimor
The remedial bridgework and crown replacement that you undertook is of the highest standard.

I believe that your personal aspiration to make CrownWood Dental Practice a "Centre of Excellence" providing advanced dentistry is already realised; and your continued investment in both your people and facilities will ensure the continuing and future success of the practice.

Mr T Cocklin
Having been a patient of Dr Chi Wong for nearly five years, I feel his level of care is exceptional.

I am confident of his dental expertise and I recommend him to all my friends and family.

Mrs P Soden

Dr Pavan Gogna's Testimonials

The prospect of root canal work is a daunting one; but I can only say that the care and attention given by Pavan was second to none.

Mr T Cocklin
Before joining the CrownWood Dental Practice I had a root canal treatment at my previous dental practice. Unfortunately it was not done properly and I was left in considerable pain.

Fortunately I changed dentists and Dr Pavan Gogna has now performed root canal treatment correctly and for the first time in a very long time I am now pain free. Many thanks to him and all the staff at CrownWood Dental Practice.

Mr M Blank
I would just like to say how pleased I am with the dental treatment I have received recently.

The course of treatment was "virtually painless" which was remarkable and the "final look" of the upper 4 front teeth is very good indeed.

Mrs P Allen
Thank you for my super new look dentures - it's really helped in all ways they can. Much appreciated.

Mrs A Pearson

Dr Aman Ruprah's Testimonials

On requiring treatment after several years of neglect, I was pleasantly surprised at the welcome I received by all staff members I came into contact with, a far cry from what I had experienced in the past.

A treatment plan was arranged after a detailed discussion between myself, my dentist Aman and his assistant Pam. As I required an extraction, IV treatment was fully explained, and as "petrified" didn't cover how I felt, I was put at ease by the assurance of Aman and Pam.

On the day of treatment I was too anxious to eat and was offered a glucose drink. On entering the actual treatment room, I was made to feel so relaxed, the atmosphere was friendly and when treatment began I was totally unaware due to the IV injection. My filling and extraction went perfectly smoothly and I couldn't believe it when advised treatment had finished.

My teeth and gums now look and feel much healthier and I have no hesitation in returning in the future. Well done to all concerned, a pleasant experience all round.

Miss Christine Sparks
I have had many appointments this past year with CrownWood and before my first visit to them I had a terrible fear of the Dentist the thought of going would make me call and cancel. At CrownWood from the moment you walk in your welcomed by happy friendly staff at the front desk. The waiting room is comfortable and warm with a TV to relax before your appointment. My Dentist was Dr Aman Ruprah words can not express how grateful I am to this Wonderful Dentist.

Dr Aman advised and supported me through the first time process from the beginning to the end, knowing I was apprehensive, anxious and with absolutely no confidence in my former smile. He changed all that with his exceptional dental skills, as well as genuine care and patience and was very sympathetic to my fears as a whole. This Dental Practice is not local to me in fact I would travel an hour each way just to see them. It is local to my parents but I would not change now I have found a truly Great Dentist and Team.

The Dental nurses are all again so lovely and Friendly you can see they all make a good working team. I'd like to Thank all at CrownWood and wanted to take the time to write this review as I feel a good Dentist is so hard to find and I have found mine. A recommended Dental Clinic for anyone.

Miss D Bartley
As you are aware I recently became a patient at your Practice under the care of Dr Aman Ruprah and following an initial examination and X-rays agreed that I needed considerable dental repair work to be carried out.

This has all now been successfully and very satisfactorily completed; and I write to commend not only Dr Ruprah, who is a charming and most personable young man, and a thoroughly competent and expert dentist but your whole Staff. Jaky, Dr Ruprah's Dental Nurse, is a delightful, cheerful and quietly competent assistant who is, obviously, very successful in her chosen career.

Laura and Pam (Reception) who are always charming, smiling and very helpful; they are also very efficient at answering the telephone and assisting with any appointment difficulties.

At far as one can say when referring to dental appointments they have been not quite a delight but much less stressful than might have been the case if it were not for your excellent Personnel; whom I take this opportunity to thank.

Mrs A Potts

Dr Raman Bhardwaj's Testimonials

I was referred to Crownwood Dental Practice for specialist treatment, Dr Raman Bhardwaj was great, he took time to explain the problem I had, and what would be required to address it. The treatment was first class at this surgery.

I am very happy the treatment I received will hopefully enable me to keep my teeth!

I would definitely recommend Crownwood Dental Practice, very friendly and clearly a very professional and progressive surgery. Very clean and well maintained facility.

Dr Raji Ranganathan's Testimonials

I just wanted to thank you for the way you reassured me in the clinic yesterday morning, and for the totally comfortable procedure to remove my molar. I have to admit that, after doing a bit of research on the internet beforehand, I felt a little uncertain of the outcome (not in any way a reflection on your professional skill, but simply the "mechanics" of the operation and the possibilities for complications!).

However, you made me feel very relaxed about it all, and I hope that you did not find my questions too personal whilst we were waiting for the anaesthetic to have its effect. If you did, I must apologise, because I did not mean to be intrusive, and would certainly not wish to offend you in any way, but the truth is that I found you very easy to chat with, and I am afraid that I have a rather enquiring mind, so please forgive me!

I already feel better after the operation and, apart from not being able to eat properly yet(!), I am feeling fine this morning and have stopped taking the painkillers. Thank you so much for your care, and I trust you will not mind my having contacted you in this way.

Tony Mercer
I would like to thank both you and your dental nurse for the patience and gentleness you showed me when I had my wisdom tooth extracted last Wednesday, I apologise for being so much trouble.

I did exactly what you said when I got home with the peas and pain killers and have very little swelling or pain, of course the area is sore which is only to be expected.

I have since learnt that my cousin had the same trouble as me and it took her dentist nearly two hours to extract hers! she also had a hooked root (I'm glad she didn't tell me before I came to you otherwise I might have been even worse!).

Wendy Dean
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